Order Information and FAQs - Mambobaby Float

Order Information

Do you ship internationally?

Yes. Please click the SHIPPING POLICY PAGE.

How to Enjoy Free Shipping Services?

Orders that are $69 or more are eligible for free shipping services. Free shipping services apply to valid addresses worldwide. Orders that qualify for free shipping will be delivered via UPS, FedEx, DHL, Amazon logistics, EMS, Australia Post, DPD, and more. Unfortunately, we cannot change the shipment once the item has been shipped, and you cannot select which company to use. Additionally, free shipping services are calculated based on the total amount in your shopping cart after all discounts have been applied.

I qualify for free shipping but was still charged for oversized shipping fees?

As of now, there are no additional oversized fees on our website products. If any new products are added in the future, we will make sure to confirm and avoid this issue.

My order requires a signature upon delivery. Can I cancel the signature confirmation?

Once an order has been placed, we cannot change the order. Please contact the shipping carrier to arrange other available delivery options. If you still have any problems regarding delivery, please contact our customer service team.

What should I do if I want to send Mambobaby products as a gift?

Mambobaby Float is a great gift option, and we have many fantastic products that are perfect for gifting! Unfortunately, we do not provide gift wrapping services or personalized gift notes. However, we ensure that no invoice will be sent with your order.

What should I do if I purchased Mambobaby products from another retailer, and they do not fit?

Please contact the retailer from whom you purchased the product, and they will be able to assist you.

My coupon code is not working! What should I do?

Our checkout only allows for one discount or coupon code to be used per purchase. Please note that some discounts are automatically applied, while others require a code, but only one can be used at a time. Products that have already been discounted or redeemed for a promotion cannot be discounted further.

Returns and Exchanges

How do I cancel my order?

If your order has already been shipped, we cannot cancel it. Our fulfillment center usually ships very quickly (sometimes within an hour of placing an order), which means that many times, we cannot cancel your order. As we are located in China, different time zones may cause some delays. If you wish to cancel an order, please contact us.

Return Policy

We offer a 30-day no-questions-asked return policy from the time you receive your Mambobaby product. All products must be unused and in their original packaging. Once we receive your return and it is delivered back to our fulfillment center, we will assess the product and issue a refund. The returned product must meet the following conditions:

The returned product must be in its original packaging, including any accessories, manuals, and documentation.
The returned product must be unused, in the same condition as the product sent to you, and in its original packaging. Stains, folded cards, broken seals/plastic wraps will not be accepted. If the returned product does not meet these requirements, we reserve the right to refuse a refund or exchange. Personalized/customized products cannot be refunded or exchanged.

We do not provide pre-paid labels for returns or no-questions-asked returns. When you return an order to us, we recommend using a tracked service as we are not responsible for lost or damaged returns.

Exchange Policy

We do not accept unconditional exchanges, and once the goods are received, they cannot be returned. If a customer changes their mind after receiving their order, we will not accept returns or refunds. However, if there is a problem with the product - damaged, broken, or dirty upon arrival - we will be happy to provide you with a free replacement. Please contact us within 48 hours of receiving the product. Note: Mambobaby is not responsible for any lost or incorrectly shipped packages. Therefore, please make sure all information provided is correct to prevent mail loss or other unexpected incidents.

Faulty Products

To obtain a replacement for a faulty product, you will need to provide our customer service team with the following information for evaluation: proof of product malfunction, order number, purchase proof, video or photo of the faulty product (if applicable), complete delivery address, and contact phone number. Providing the above information, we will reply to your return request within 48 hours. If you purchased from our wholesale partners such as Heccei and so on, you will need to contact them directly to learn about their exchange policy.

Why did I only receive half or part of my order?

Different postal services in different countries sometimes split orders into multiple deliveries. They have a dropdown box on their tracking page. Just click on it to view the next delivery.

About Us

Who owns Mambobaby/Mambobaby Float?

Mambobaby is a brand founded by Remus of Zhejiang Mambobaby Baby Products Co., Ltd. in 2006. Mambobaby Float now specifically refers to Mambobaby Chest Baby Float, which was designed by Remus in 2016 and has been rated by many parents as the best float for babies.

What is Mambobaby Float?

Mambobaby Float is a baby swimming aid, designed to help babies feel comfortable and confident in the water. It is a robust baby swimming ring made from unique PearlFoam™ materials, which are leak-proof and highly durable. Most of the time, when referring to Mambobaby Float, it specifically means the Mambobaby Chest Baby Float.

What age range is Mambobaby Float suitable for?

Mambobaby baby swimming ring is apt for babies aged between 3 months and 2 years, with some special models supporting ages from 3 months to 4 years. Please refer to the specific product sales page and instruction manual for proper usage. We strongly recommend constant parental supervision when your baby uses our product.

What is the weight limit for Mambobaby Float?

Our product can support a weight up to 33 pounds (15 kilograms). In accordance with European standard En13138, we have set the weight limit at 15 kg or below, even though it can actually support up to 18 kg.

Is Mambobaby Float safe for babies?

Yes, our product is designed with safety in mind. We use a unique five-point safety lock design that can prevent mischievous babies from escaping from the swimming ring. The design uses front waterproof and anti-collision, shoulder strap, bottom mesh, and crotch linkage design, plus a detachable tail wing, which effectively prevents jumping up, flipping over, and sliding down.

Can Mambobaby Float be used in all water environments?

Our baby swimming ring can be used in multiple scenarios, whether it is on the beach, in the pool, or in the bathtub at home, and it's particularly suitable for safe water environments. It is an excellent tool for helping little babies build confidence, but it should always be used under the full supervision of parents to ensure safety.

How do I clean Mambobaby Float?

Our product is easy to clean. Simply rinse it with clean water after use and leave it to dry in a well-ventilated area. Please avoid prolonged exposure to direct sunlight and try to store the product in a cool and dry place.

Where can I buy Mambobaby Float?

Our official website www.mambobaby.shop is the official certified shopping channel, ensuring that customers can buy genuine Mambobaby Float products. We also have authorized retailers around the world, and you can find a list of them on our website.

How can I contact Mambobaby Float customer service?

You can reach out to our dedicated customer service team through our official website or by contacting us directly at service@mambobaby.com. We are always here to assist you with any questions or concerns you may have, ensuring that you have the best experience with our products. Feel free to get in touch!

Can I sell Mambobaby Float products in my store?

Please click the page of “contact us” and fill out the form. Our wholesale teams will contact you.

Can I purchase Mambobaby Float products for my business or do you offer bulk order discounts?

Please contact us and let us know what products you want to purchase, how many, or what your budget is, and we will try to meet your needs.

Where are Mambobaby Float products designed and manufactured?

Since 2006, Mambobaby Float products have been proudly designed and manufactured in China.

Our commitment to sustainability

We are deeply committed to reducing the impact of our products on the environment. All Mambobaby Float products are made from sustainable materials and are free of BPA, PVC, and other harmful substances. Our commitment extends to our packaging, which is designed to minimize waste and is fully recyclable.

Mambobaby's Mission and Sustainability

What is our goal?

Our goal has always been to design and provide safer and more versatile baby products. We exist to make every family enjoy the fun of raising children.