Dear Mambobaby Float User,
We greatly appreciate your support and trust in Mambobaby Float. We understand that you might encounter various issues in the process of selecting and purchasing our products, so we want to provide you with some information about purchase and after-sales service.
Firstly, we want to emphasize our two main official websites for Mambobaby Float: our B2B business website www.mambobaby.com and our B2C retail website www.mambobaby.shop. Please be aware that, due to various factors, internet site addresses can sometimes be confusing, so we strongly advise you to carefully check the website address you are visiting when purchasing our products.
www.mambobaby.shop is the direct retail website of Mambobaby Float, which is self-operated by our company. We commit to providing quality pre-sale and after-sale services. However, if you need to track orders or address product after-sales issues from other dealers' websites (including Amazon), you should directly contact the customer service of the website from which you placed the order, not us. This is because we cannot access and handle order information from other platforms.
Nonetheless, if you encounter difficulties in resolving these issues and cannot find a solution, we are still willing to help as best we can. You can contact us through our after-sales email service@mambobaby.com. Please be advised that while we are willing to assist, the most effective way to handle these issues is still to contact the dealer's customer service directly.
We hope this information is helpful to you. We appreciate your support for Mambobaby Float and welcome any further inquiries.
Sincerely,
The Mambobaby Float Team
